FAQ / Terms and Conditions / Copyright
AGREEMENT OF TERMS:
By placing an order on www.laurenguymer.com you are agreeing to the terms and conditions stated on this page.
CONTACT:
For further information, questions, and concerns please email laurenguymerart@gmail.com.
SHIPPING:
All artworks are sent within 7 days from my studio in Finland with FREE international economy shipping.
Insurance and express post are not included and are additional services that must be pre-arranged.
International import/duty fees may apply and are the buyer’s responsibility to pay.
Please contact me with your location for shipping times and import/duty info. Shipping times and import fees are approximated and cannot be guaranteed.
Works on paper will be sent flat-packed or rolled in a tube. Framed or stretched paintings will be sent in a box.
Once shipped, you will receive an email notification with a tracking number. Location tracking is usually available once it arrives in your destination country.
If you list incorrect contact details, fail to collect the parcel, or refuse your local import fees, the artwork will be returned to me. If you wish to have it re-sent I will invoice you for the new shipping cost and any import fees I had to pay to receive it back. This does not cover import fees to your destination country.
To avoid issues please purchase insurance. Do not request your parcel to be left outside and unattended. If a parcel arrives damaged it’s important to photograph it before you open it.
PAYMENT:
All payments are processed in EUR €.
I am not registered or required to charge VAT.
International processing fees, import/duty fees, taxes, and conversion charges are the responsibility of the buyer. Please contact your bank for details.
Once processed, your bank statement should read “www.laurenguymer.com” or “Lauren Guymer.”
All payments are securely processed with Stripe. Please visit Stripe for their terms of service.
PAYMENT PLANS AND COMMISSIONS:
Commissions and payment plans are available for all artworks. Please contact me for an info guide and to arrange a flexible option.
For commissions, I require an upfront non-refundable 20% deposit of the total artwork price before I create the artwork.
For payment plans, the first installment acts as a non-refundable deposit.
The artwork must be paid in full before it is shipped. Shipping, insurance, and import/duty fees are the buyer’s responsibility to pay.
The terms of your commission or payment plan are listed in your invoice.
By paying the deposit or first installment, you agree to the terms on your invoice and those stated here.
REFUNDS, RETURNS, AND EXCHANGES:
Refunds are not accepted based on a change of mind including those purchased as a gift.
Pre-orders, sale items, and deposits for commissions and payment are final and non-refundable.
Artworks purchased with shipping insurance can be reimbursed if they are stolen, missing, or damaged.
Artworks that have incurred damage due to poor framing, display, and handling are not my responsibility.
Exchanges are possible under certain circumstances. They cannot be guaranteed and depend on another artwork of the same value being available. Exchanges must be arranged within 7 days of receiving the artwork.
Exchanges must arrive safely in their original condition before a new one is shipped. The buyer is responsible for additional shipping and import fees.
If an artwork was purchased through a gallery, exhibition, or store, please contact them for their return policy.
For any issues or concerns please email laurenguymerart@gmail.com within 7 days of receiving the artwork.
MATERIALS, FRAMING, AND PRESERVATION:
All artworks are created with high-quality archival materials.
Works on paper are sold unframed unless otherwise stated. Artworks are digitally imposed with a frame to show their scale and suggested display.
Unframed works on paper require professional framing to ensure their longevity and protection. (Ready-made frames from chain stores do not suffice).
Stretched paper paintings, paper paintings on wooden panels, and oils on canvas are meticulously varnished and do not require a frame.
Displaying artworks away from direct sunlight, heat, humidity, and smoke is crucial.
Any damage incurred due to poor framing, display, and handling is not my responsibility.
For further information and recommendations please email laurenguymerart@gmail.com.
COPYRIGHT:
All artworks are copyright © Lauren Guymer.
No artwork or image can be reproduced or distributed, including those seen in exhibitions, public displays, and online.
Images and text can be used for educational purposes but must be referenced.
Purchasing an artwork does not transfer the copyright ownership. Purchased artworks cannot be modified in any way, except for the external frame.
PRIVACY POLICY:
When subscribing to my mailing list or purchasing artwork from my website your contact information is privately collected and stored via Squarespace.
I use this information for communication, shipping labels, invoices/receipts, and my newsletter database.
Your name, address, phone number, and email will be included on your shipping parcel for essential tracking purposes.
By purchasing an artwork and supplying your contact information you agree to the terms listed here and with Squarespace. Please visit Squarespace for their terms of service.
All payments are securely processed with Stripe. Please visit Stripe for their terms of service.